PRIVACY POLICY

This Privacy Statement sets out that D. & R. LIAKOTITIS LTD will store and use any personal data, and applies to the entire website www.simple-caracters.gr (“website”) and the physical stores. The processing of your personal data is governed by the relevant provisions of the Greek and EU legal framework of data protection, including the General Data Protection Regulation (2016/679) and the relevant decisions, directives and regulations issued by the Personal Protection Authority. Any changes to this Privacy Statement will be posted on the website.

PRIVACY AND SECURITY PROTECTION

D. & R. LIAKOTITIS LTD is committed to protecting your privacy. We will use any provided data to your identification in accordance with this Privacy Statement. We have taken all necessary measures to ensure that the provided information, including your credit/debit card details, remains private and secure, and that your payment and registration information is treated in strict confidence. When you place an order or you access your account information, we offer the use of a secure server. The SSL encrypts all information you entered before it is sent to us. In addition, as required by applicable law, we follow strict security procedures when storing and disclosing the provided information in order to prevent unauthorized access. This means that we may occasionally require proof of your identity before we may disclose sensitive or other information to you.

WHAT INFORMATION WE COLLECT

We collect the information you provide to us through our website or in any of our physical stores, such as full name, contact information, billing information, and your transaction or credit/debit card information. When you visit our website, we may record the URL, the IP address, the domain types, such as .gr and .com, the browser type, the country and phone code of your computer’s location, the webpages of our website during your visit, the advertisements you clicked on, and any search terms you entered on our website. When you sign up to receive our emails or details about our offers or products, we will collect your email address.

HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect your personal data.

Direct interactions

You can provide us with your personal data (contact details, etc.) when:

  • you make purchases in a physical store,
  • you create an account on our website,
  • you subscribe to our newsletter,
  • you participate in a competition, promotion or survey.

Automated technologies or interactions

As you interact with our website, we collect information through server logs and other similar technologies.

Third parties or public sources

We may collect your information through third parties, such as detailed information through search engines (e.g. Google).

WHAT WE DO THE INFORMATION WE COLLECT

We need this information to fully understand your needs and provide you a better experience, and in particular for the following reasons:

  • Internal record keeping,
  • Processing your orders.

For instance, when you visit our website, we may record when and how you interact with it. This information is kept and used to note your interest in our website, to improve and personalize your experience and to improve our products and services.

We collect information through technologies, such as pixel tags or links, to remember you when you visit the website, so that we may improve your online experience according to your needs. Thus, we may understand how our products are viewed and meet our advertising needs, so that we may improve our overall image.

If you agree on sending you promotional messages about new products, special offers and services, or other information, you can register as a user on our website.

Your personal data may be disclosed to selected third-party companies that will help us process your order, comply with our obligations, manage and store data, run advertising campaigns and provide data analytics. These third parties will never contact you for advertising purposes. D. & R. LIAKOTITIS LTD requires all these third parties to treat your personal data as completely confidential and to fully comply with all applicable laws and regulations on Data Protection and Consumer Protection.

We will use your personal data (as well as pseudonymous or anonymous information) for analytic or research purposes, such as data analysis to:

  • learn more about our customers and their preferences,
  • identify patterns and trends in our customers,
  • improve the user experience on our websites.

If you consent to receive targeted advertisements based on your preferences, we will use automated means to process the provided information and your transaction history through our website in order to send you update, special offers and promotional material related to your profile and preferences.


YOUR RIGHTS

Right to access to your personal data

You have the right to receive information about whether your personal data is being processed and, if so, access to it. To access your personal data, contact us at eshop@simple-characters.gr.

Right to rectification

You have the right to correct inaccurate personal data. To request any correction of your personal data, contact us at eshop@simple-characters.gr.

Right to restriction of processing

You have the right to restrict the processing of your personal data when the data proves to be inaccurate or when you object to their processing. To request a restriction on the processing of your personal data, contact us at eshop@simple-characters.gr.

Right to withdrawal

You have the right to withdraw your consent to the processing of your personal data for advertising purposes at any time. In this case, its processing will be suspended; however, this will not affect the lawfulness of any processing carried out up to the time of withdrawal. To withdraw your consent, contact us at eshop@simple-characters.gr.

If you believe that your data protection rights have been violated, you have the right to file a complaint with the Greek Data Protection Authority (www.dpa.gr).


WHAT WE NEED FROM YOU

We may request certain information in order to help us confirm your identity and to ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure ensuring that your personal data is not disclosed to any person who has no right to receive it. We may, also, contact you to request further information in order to speed up our response.


REPLY DEADLINE

We try to respond to all legitimate requests within one month. We may need more than a month if your request is particularly complex or you have submitted a series of requests.


CHANGE OF PURPOSE

We will use your personal data only for the purposes for which we collected it, unless we reasonably believe that we need to use it for another reason, and that reason is compatible with the original purpose. If you wish to receive an explanation of how processing for the new purpose is compatible with the original purpose, please contact us at eshop@simple-characters.gr.

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in accordance with the rules above, where this is required or permitted by law.


DATA SECURITY

We have established appropriate security measures to prevent any loss, use or unauthorized access, alteration or disclosure of your personal data. In addition, we limit access to your personal data to employees or other third parties who may have access to it. We will process your personal data in accordance with our instructions and we will ensure that it is kept confidential.


DATA RETENTION

We will retain your personal data for as long as it is necessary to fulfill the purposes for which we collected it, including to fulfilling any legal or accounting requirements.

To determine the appropriate personal data retention period, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve these purposes through other means and applicable legal requirements.

CONTACT

If you have any question, please contact:

Personal Data Protection Officer

23 Kiriazi Str.

14562 Kifissia

Email: eshop@simple-characters.gr

Tel: +30 212 0000006